Goods made cheap and abundant enough to stop being luxuries — from a founder who cut off the discounter for making them cheaper.
Asks what business you are actually in and who your customer actually is, then asks what you would refuse to start today.
Go and stand where the work happens. The report is a surrogate for reality, and the pile of parts is the honest witness.
He told managers the fault was theirs — ninety-four percent of it belongs to the system. A figure he estimated rather than measured.